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Mountain Landscape


To request Mortgage Assistance click here 


At this point, if your loan has not matured, you may bring your loan current if you have the ability to do so.  To explore this option contact Aspen Grove Servicing to order a reinstatement quote, which will be the amount due to bring your loan in good standing.

Options that may be available to borrowers who are unable to afford their mortgage payments and who wish to avoid foreclosure, and instructions on how to explore those options:


The U.S. Department of Housing and Urban Development (HUD) offers free or very low cost housing counseling nationwide. To get the HUD pamphlet on foreclosure avoidance click: How to Avoid Foreclosure. Housing counselors can help you understand the law and your options, organize your finances and represent you in negotiations with your lender if you need this assistance. Find a HUD-approved housing counselor near you or call (800) 569-4287 or TTY (800) 877-8339. 

Depending on your financial situation, and subject to the lender's policies and agreement, Aspen Grove Servicing will inform your lender that you are looking for alternatives to avoid foreclosure.  The lender may be able to arrange for the following in order to avoid or delay the foreclosure of your property;

Forbearance agreement

A forbearance agreement or workout agreement is usually a short term agreement where the lender and the borrower agree, in writing, that the lender will defer foreclosing so long as the borrower does certain things including, but not limited to, making agreed upon post-default payments;


Loan modification 

A loan modification is a permanent restructuring of the loan where the lender and borrower agree, in writing, to modify the terms of the loan; 


Deed-in-lieu of foreclosure

Your lender may accept a deed-in-lieu of foreclosure in satisfaction of the amount of your loan and sometimes a cash for keys can be arranged too.


Pre Foreclosure sale

Sometimes the best resolution to a default is the sale of the property. You have the right to sell the property to someone else up until the foreclosure sale date. If the potential buyer’s offer is not sufficient to pay off your loan, we may agree to accept less than the total amount due under certain conditions. This situation is called a “short sale.” Contact us before accepting a contract on the property for less than the total amount currently outstanding on your account to determine whether this option is available to you.  


Depending on your financial situation, you may be able to refinance your loan with your lender or with another lender.  There is no guarantee that you will qualify for a refinance, so you should consider all of your options even if you decide to try to refinance.

The borrowers should collect and be prepared to present financial documents to the lender or authorized agent when discussing options for avoiding foreclosure.  Suggested documents may include, but are not limited to, the following:

  • Hardship Letter – Explain your hardship situation and explain your resolution to bring your account current.

  • Tax Returns – Last two (2) filed tax returns. 

  • Paystubs – Last two (2) months (Dated within the last 30-60 days). 

  • Bank Statements – Complete with all pages, the last two (2) months. 

  • Monthly Household Expenses – Review, complete and return the attached expense worksheet for further review. 

  • Property Liens – Proof/Status of any senior liens on the property.

  • Property Taxes and Insurance (If Applicable) 1) Declaration Page – Must indicate current status.  2) Copy of current Payment Plan in place.


Toll free telephone number to Aspen Grove Servicing for borrowers who wish to discuss options for avoiding foreclosure with their mortgagee, beneficiary, or authorized agent is 1-866-606-6050.  Business hours are 9 a.m. to 5 p.m. PST, Monday through Friday

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